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Terms & Conditions

Effective Date: 30.1.2025
Last Updated: 30.1.2025

Welcome to Norfamton.co.uk. By accessing and using this website, you agree to comply with the following Terms & Conditions. Please read them carefully before engaging with our content, events, or purchasing from our online store.

1. Who We Are

Norfamton is a community-driven organization dedicated to empowering creative communities, advocating for Windrush-related initiatives, and providing sustainable revenue streams through e-commerce and fundraising.

For inquiries, you can contact us here.

2. General Terms of Use

By using this website, you agree that:
✅ You are at least 18 years old or have parental/guardian consent to use our services.
✅ You will use this website lawfully and not engage in fraudulent, misleading, or harmful activities.
✅ You will respect our intellectual property rights and those of third parties.
✅ You will not attempt to hack, disrupt, or misuse the website or any associated services.

Violation of these terms may result in restricted access, account termination, or legal action.

3. Community Engagement & Content Submission

3.1 Comments & Public Interactions

  • We encourage open discussion but reserve the right to moderate or remove any comments, posts, or materials that are offensive, defamatory, misleading, or inappropriate.
  • By submitting content (e.g., comments, testimonials), you grant us a non-exclusive, royalty-free, perpetual right to display and use this content on our website and promotional materials.

3.2 Events & Participation

  • Participation in events, whether free or ticketed, is subject to availability and compliance with our event guidelines.
  • Norfamton is not liable for personal injury, loss, or damage during events unless directly caused by our negligence.

4. E-Commerce & Merchandise Sales

4.1 Product Listings & Pricing

  • All merchandise (e.g., t-shirts, hoodies, mugs) is offered as described on our website.
  • Prices are listed in GBP (£) and are subject to change without notice.
  • We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

4.2 Order Processing & Fulfillment

  • Orders are processed through Print-on-Demand (POD) services.
  • Production and shipping times vary depending on your location and selected shipping method.

4.3 Payments & Transactions

  • We accept secure payments via Stripe & PayPal.
  • By placing an order, you confirm that you are authorized to use the provided payment method.

4.4 Refunds & Returns

  • Due to the custom nature of print-on-demand merchandise, we generally do not accept returns or exchanges unless:
    • The product arrives damaged or defective.
    • The wrong item was received.
  • If you experience an issue, please contact us within 7 days of delivery with proof of the issue.

5. Donations & Fundraising

  • Donations made through Norfamton’s website are voluntary and non-refundable.
  • We use third-party services (e.g., PayPal, Stripe) for secure transactions.
  • Funds raised support our community projects, events, and advocacy efforts.
  • Norfamton is not liable for failed transactions caused by third-party payment providers.
  • All contributions are considered business income and will be accounted for accordingly.
  • By making a contribution, you acknowledge that your payment does not grant tax-exempt status and is not eligible for Gift Aid or charitable deductions.
  • Contributions are non-refundable, except in cases of error or duplicate transactions.

6. Intellectual Property & Copyright

  • All content on this website (text, images, branding, and media) is owned by Norfamton or used with permission.
  • You may not copy, distribute, or use our content for commercial purposes without written consent.

If you believe your intellectual property rights have been infringed upon, please contact us.

7. Liability & Disclaimers

  • Norfamton provides content and services “as is” without guarantees of accuracy, completeness, or fitness for a particular purpose.
  • We are not liable for indirect, incidental, or consequential damages arising from the use of this website, including technical failures or data loss.
  • While we take security seriously, we cannot guarantee that this website will always be free from viruses or cyber threats.

8. Privacy & Data Protection

Your use of this website is also governed by our Privacy Policy, which details how we collect, store, and protect your personal data.

9. Modifications to These Terms

We may update these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of the new terms.

For major updates, we may notify users via email or site announcements.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Kingdom. Any disputes arising from the use of this website shall be subject to UK courts.

If you have concerns or complaints, we encourage informal resolution first by contacting us.

Contact Us

For any questions regarding these Terms & Conditions, please email us here.